MJ
Marelize J

1 reviews | Active since Mar 2009

19 Dec 2015, 09:55

WIFI calling activates every day by itself

It's been over a week that my WiFi calling activates by itself every day. My phone does not support that function, which means I am struggling to make or receive calls when it is activated unless I turn my wifi off. The solution your consultant gave me on Facebook was to keep my wifi off. Sorry. That's a horrible solution. At your call centre I don't get this resolved permanently either and it is annoying having to call in every day to get it deactivated. <br> I am highly pregnant, my husband is overseas, so if I go into labour in the middle of the night and the wifi calling is activated, it will cause serious complications.<br> Please sort it out and do something so that it doesn't activate by itself every day and so that I don't have to call in every day to get it deactivated. This is really not on.

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Replies (1)
Cell C
Cell C's reply19 Dec 2015, 10:09
Official
Hello rainf,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN