Wifi

Good day. I trust that you are well. I've had the cellc pocket wifi for 2 years and had no problems up until recently. Unfortunately i was not made aware that I had to call in to cancel the contract. My contract expired in sept, if i remember correctly and i've been billed ever since. Nevertheless, I've tried numerous attemps to use the wifi after that date but it does not work. So basically for the past couple of months i have been paying for something which does not work.

I went to a cell c store last week and it somehow connected. As soon as i left it stopped working. It says:"connected, no internet." I have tried using it as a wifi hotspot in another phone but it is still not working.

Could you kindly assist as I want a refund or some sort of compensation. The wifi to date is still not working.

Ilhaam Mohamed ********** 533