1 reviews | Active since Nov 2010
Wi Fi calling
<p>Before I left SA to go to Australia I migrated to a WIFI Calling package so I could make use of WIFI calling while abroad. I asked the lady at Cell C to activate it at the same time I did the migration which she told me she did. Now that I'm in Australia I can't make calls but can receive calls, which is ok because I have a cap on my phone which I assumed had kicked in. Then Iyesterday got a call from Cell C to say my bill is at R2117. Why on earth would I want international raoming when I activated Wi Fi calling? Not to mention the fact that I didn't activate this international roaming. I told the Cell C representative to switch off international roaming as I did not activate this and he said he would do so straight away. 24 hours later I got an sms to say data roaming has been deactivated. By this time my bill has increased to R4117. Please can Cell C let me know what's going on.</p>
Hi Brenda
We will listen to the call recordings and assist accordingly. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Hi Brenda
We will listen to the call recordings and assist accordingly. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
As per communication, Lungi will revert with feedback.
Regards
Cell C | PN
Best regards,
As per communication, Lungi will revert with feedback.
Regards
Cell C | PN
Best regards,
Lungi confirmed that she sent an email advising you on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Lungi confirmed that she sent an email advising you on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Hello Lungi
Thanks so much for looking into the matter and resolving it. I'm happy with the outcome.
Regards
Brenda
Hello Lungi
Thanks so much for looking into the matter and resolving it. I'm happy with the outcome.
Regards
Brenda
We are happy with the way Lungi assisted and handled your matter.
We will forward your compliment to her direct manager for further recognition.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
We are happy with the way Lungi assisted and handled your matter.
We will forward your compliment to her direct manager for further recognition.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
