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Terence S
1 reviews | Active since Jul 2019
17 Jul 2019, 10:49
Wi-fi call used all my available minutes
I made a 6 minute Cell C call over wi-fi in June 2019. Cell C deducted all of my remaining minutes - 100 minutes - and left me with a zero balance. I hade to make 5 visits into Cell C Cavendish to get this rectified. (I spoke to Feroz and Mohamed). The issue went on for 3 weeks. Cell C acknowledged they were wrong and tried to blame Huawei. They realized I was not going to go away - eventually my 100 minutes was returned to me.
In the meantime I had spend R38 on air time - I want Cell C to refund this.
Cell C Cavendish switched off my wi-fi calling because of their billing problem. I got a proud SMS from Cell C yesterday that it had been switched back on.
Appalling service from Cell C.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
17 Jul 2019, 11:06Hi Terence
Kindly confirm the number in question so we can look into this.
Regards
Cell C | PN
Kindly confirm the number in question so we can look into this.
Regards
Cell C | PN
Cell C's reply17 Jul 2019, 11:06
Official
Hi Terence
Kindly confirm the number in question so we can look into this.
Regards
Cell C | PN
Kindly confirm the number in question so we can look into this.
Regards
Cell C | PN
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Terence S's updateReviewer Update
12 Aug 2019, 15:57***
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Terence S's update12 Aug 2019, 15:57
Reviewer Update
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Terence S's updateReviewer Update
12 Aug 2019, 16:02Cell C - I am still waiting for your response on this matter.
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Terence S's update12 Aug 2019, 16:02
Reviewer Update
Cell C - I am still waiting for your response on this matter.