AM
Avinash M

1 reviews | Active since Nov 2013

15 Aug 2015, 06:50

Why you shouldn't choose Cell C

I was very excited when it came time for me to upgrade, little did I know that I was getting into an agreement with a franchise that has no concept of customer service or sound business ethics. My contract was set up by what I discovered was an ill trained rep who would be later fired. He assured me that what he was offering me would cater to my needs. As I am a big data user I naturally requested a contract with sufficient data and minutes that would roll over. After 2 months I realised that this is not what was happening and that the badly trained rep had promised me something that the contract could not deliver. I am now stuck in a contract that does not meet my needs and Cell C refuses to do anything about the contract that was misrepresented to me. I feel that Cell C is completely ********* and I am waiting for Vodacom and MTN to have their contract buyouts so I can get away from Cell C. DO NOT GO WITH CELL C. THEY ARE ROUGUES AND DO NOT VALUE THEIR CUSTOMERS.

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Replies (1)
Cell C
Cell C's reply15 Aug 2015, 08:44
Official
Hello Avinash004,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you soon and assist with this matter.

Regards
Cell C | PN