JP
Jon-Paul Parker

1 reviews | Active since Jul 2011

13 Jun 2015, 08:16

Why won't you let me leave !

On the 11th of May 2015, I called 143 and gave my months notice to cancel my contract with CellC. I also got a follow up SMS to confirm as such.<br> <br> This is after more than 12 years of supporting the underdog. I have a love/hate relationship with CellC, their prices had been great, but the service had always been okay rather than exceptional, to the point that I would get excited when it just worked.<br> <br> Which brings me to today, I woke up all ready to be on Prepaid and port away. But ... nothing. So I called 143 but they don't work weekends. So I searched for my confirmation SMS... and there in black and white, \your contract will be terminated on the 12/06/2016"... <br> <br> Why would anyone give a years notice ? and how would that be possible if I was told in March that it would be IMPOSSIBLE to give two months notice ??<br> <br> So the ONLY acceptable solution"

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Replies (1)
Cell C
Cell C's reply13 Jun 2015, 08:42
Official
Hello dajayp,

We are in receipt of your complaint and apologize for the inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C |PN