BW
Bianca W
1 reviews | Active since Aug 2014
11 Mar 2025, 11:33
Why ***** with a good account
HERE WE GO AGIAN Today I got a message to inform me that my account is in arrears, I have been paying R2000 per month every month, apparently my debit order date has been changed, Nolo tried to help but as a Consultant she can only tell me what is on the screen and that no supervisor is available, this is beyond her job Scope, Why would you ***** up an account of a loyal customer of 18 years
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
11 Mar 2025, 12:07Dear Bianca,
Thank you for your payment and for being a valued customer.
We have received your payment of R2000, which has been app**** to your February bill totaling R1998.96. Additionally, we appreciate your January payment of R2500, which has been credited toward your March bill, helping to reduce the outstanding balance.
Please note that your payment date is on the 7th of each month, so the payment for March was due on the 7th. The remaining balance for your March bill is R1495.84.
We value your prompt payments and are here to assist you with any questions or concerns you may have. If you would like to change your payment date, please respond via private message, and we will get in touch.
Kind regards, Cell C | NZ
Thank you for your payment and for being a valued customer.
We have received your payment of R2000, which has been app**** to your February bill totaling R1998.96. Additionally, we appreciate your January payment of R2500, which has been credited toward your March bill, helping to reduce the outstanding balance.
Please note that your payment date is on the 7th of each month, so the payment for March was due on the 7th. The remaining balance for your March bill is R1495.84.
We value your prompt payments and are here to assist you with any questions or concerns you may have. If you would like to change your payment date, please respond via private message, and we will get in touch.
Kind regards, Cell C | NZ
Best regards,
Cell C's reply11 Mar 2025, 12:07
Official
Dear Bianca,
Thank you for your payment and for being a valued customer.
We have received your payment of R2000, which has been app**** to your February bill totaling R1998.96. Additionally, we appreciate your January payment of R2500, which has been credited toward your March bill, helping to reduce the outstanding balance.
Please note that your payment date is on the 7th of each month, so the payment for March was due on the 7th. The remaining balance for your March bill is R1495.84.
We value your prompt payments and are here to assist you with any questions or concerns you may have. If you would like to change your payment date, please respond via private message, and we will get in touch.
Kind regards, Cell C | NZ
Thank you for your payment and for being a valued customer.
We have received your payment of R2000, which has been app**** to your February bill totaling R1998.96. Additionally, we appreciate your January payment of R2500, which has been credited toward your March bill, helping to reduce the outstanding balance.
Please note that your payment date is on the 7th of each month, so the payment for March was due on the 7th. The remaining balance for your March bill is R1495.84.
We value your prompt payments and are here to assist you with any questions or concerns you may have. If you would like to change your payment date, please respond via private message, and we will get in touch.
Kind regards, Cell C | NZ
Best regards,
BW
Bianca W's updateReviewer Update
11 Mar 2025, 12:47HOW CAN MY ACCOUNT NOW SUDDENLY RUN OTHER WAY AROUND, I PAY VERY MONTH
BW
Bianca W's update11 Mar 2025, 12:47
Reviewer Update
HOW CAN MY ACCOUNT NOW SUDDENLY RUN OTHER WAY AROUND, I PAY VERY MONTH
BW
Bianca W's updateReviewer Update
11 Mar 2025, 12:47WHEN I DID MY UPGRADE i ASKED THEM WHEN TO START PAYING THE HIGHER AMOUNT AND I DID PAY ACCORING TO WHAT I WAS TOLD.
BW
Bianca W's update11 Mar 2025, 12:47
Reviewer Update
WHEN I DID MY UPGRADE i ASKED THEM WHEN TO START PAYING THE HIGHER AMOUNT AND I DID PAY ACCORING TO WHAT I WAS TOLD.
Cell C's replyOfficial
11 Mar 2025, 12:57Thank you for reaching out to us.
We will investigate any changes made to your payment dates and provide an explanation for why the date was altered. Please expect a call from us, during which we will clearly provide you with the answers you need.
Kind regards,
Cell C | NZ
We will investigate any changes made to your payment dates and provide an explanation for why the date was altered. Please expect a call from us, during which we will clearly provide you with the answers you need.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply11 Mar 2025, 12:57
Official
Thank you for reaching out to us.
We will investigate any changes made to your payment dates and provide an explanation for why the date was altered. Please expect a call from us, during which we will clearly provide you with the answers you need.
Kind regards,
Cell C | NZ
We will investigate any changes made to your payment dates and provide an explanation for why the date was altered. Please expect a call from us, during which we will clearly provide you with the answers you need.
Kind regards,
Cell C | NZ
Best regards,
BW
Bianca W's updateReviewer Update
11 Mar 2025, 13:21 | 08/03/2025 | R2 000.00
| 30/01/2025 | R2 500.00
| 27/12/2024 | R2 000.00
| 03/12/2025 | R1 918.65
| 27/10/2024 | R2 000.00
| 0210/2025 | R2 250.00
| 30/08/2025 | R674.00
| 04/07/2024 | R700.00
| 03/06/2024 | R680.00
| 30/04/2024 | R1 600.00
| 02/04/2024 | R1 500.00
| 07/03/2024 | R1 000.00
| 08/02/2024 | R884.00
| *** | R1 100.00
| 08/12/2023 | R1 080.00
| 07/12/2023 | R1 001.50
| 09/10/2023 | R973.51
| 03/09/2023 | R800.00
| 03/08/2023 | R1 200.00
| 03/07/2023 | R1 250.00
| 30/05/2023 | R1 190.00
| 07/05/2023 | R1 250.00
| 05/04/2023 | R1 245.00
| 07/03/2023 | R1 270.00
| 03/02/2023 | R1 275.00
| 31/12/2022 | R1 272.00
| 03/12/2023 | R1 676.00
| 05/11/2023 | R1 670.00
| 02/10/2022 | R1 630.00
| 07/09/2023 | R1 625.00
| 08/08/2023 | R1 600.00
| 07/07/2023 | R1 650.00
| 07/06/2023 | R1 500.00
| 09/05/2023 | R1 480.00
| 07/04/2023 | R1 400.00
| 30/01/2025 | R2 500.00
| 27/12/2024 | R2 000.00
| 03/12/2025 | R1 918.65
| 27/10/2024 | R2 000.00
| 0210/2025 | R2 250.00
| 30/08/2025 | R674.00
| 04/07/2024 | R700.00
| 03/06/2024 | R680.00
| 30/04/2024 | R1 600.00
| 02/04/2024 | R1 500.00
| 07/03/2024 | R1 000.00
| 08/02/2024 | R884.00
| *** | R1 100.00
| 08/12/2023 | R1 080.00
| 07/12/2023 | R1 001.50
| 09/10/2023 | R973.51
| 03/09/2023 | R800.00
| 03/08/2023 | R1 200.00
| 03/07/2023 | R1 250.00
| 30/05/2023 | R1 190.00
| 07/05/2023 | R1 250.00
| 05/04/2023 | R1 245.00
| 07/03/2023 | R1 270.00
| 03/02/2023 | R1 275.00
| 31/12/2022 | R1 272.00
| 03/12/2023 | R1 676.00
| 05/11/2023 | R1 670.00
| 02/10/2022 | R1 630.00
| 07/09/2023 | R1 625.00
| 08/08/2023 | R1 600.00
| 07/07/2023 | R1 650.00
| 07/06/2023 | R1 500.00
| 09/05/2023 | R1 480.00
| 07/04/2023 | R1 400.00
BW
Bianca W's update11 Mar 2025, 13:21
Reviewer Update
| 08/03/2025 | R2 000.00
| 30/01/2025 | R2 500.00
| 27/12/2024 | R2 000.00
| 03/12/2025 | R1 918.65
| 27/10/2024 | R2 000.00
| 0210/2025 | R2 250.00
| 30/08/2025 | R674.00
| 04/07/2024 | R700.00
| 03/06/2024 | R680.00
| 30/04/2024 | R1 600.00
| 02/04/2024 | R1 500.00
| 07/03/2024 | R1 000.00
| 08/02/2024 | R884.00
| *** | R1 100.00
| 08/12/2023 | R1 080.00
| 07/12/2023 | R1 001.50
| 09/10/2023 | R973.51
| 03/09/2023 | R800.00
| 03/08/2023 | R1 200.00
| 03/07/2023 | R1 250.00
| 30/05/2023 | R1 190.00
| 07/05/2023 | R1 250.00
| 05/04/2023 | R1 245.00
| 07/03/2023 | R1 270.00
| 03/02/2023 | R1 275.00
| 31/12/2022 | R1 272.00
| 03/12/2023 | R1 676.00
| 05/11/2023 | R1 670.00
| 02/10/2022 | R1 630.00
| 07/09/2023 | R1 625.00
| 08/08/2023 | R1 600.00
| 07/07/2023 | R1 650.00
| 07/06/2023 | R1 500.00
| 09/05/2023 | R1 480.00
| 07/04/2023 | R1 400.00
| 30/01/2025 | R2 500.00
| 27/12/2024 | R2 000.00
| 03/12/2025 | R1 918.65
| 27/10/2024 | R2 000.00
| 0210/2025 | R2 250.00
| 30/08/2025 | R674.00
| 04/07/2024 | R700.00
| 03/06/2024 | R680.00
| 30/04/2024 | R1 600.00
| 02/04/2024 | R1 500.00
| 07/03/2024 | R1 000.00
| 08/02/2024 | R884.00
| *** | R1 100.00
| 08/12/2023 | R1 080.00
| 07/12/2023 | R1 001.50
| 09/10/2023 | R973.51
| 03/09/2023 | R800.00
| 03/08/2023 | R1 200.00
| 03/07/2023 | R1 250.00
| 30/05/2023 | R1 190.00
| 07/05/2023 | R1 250.00
| 05/04/2023 | R1 245.00
| 07/03/2023 | R1 270.00
| 03/02/2023 | R1 275.00
| 31/12/2022 | R1 272.00
| 03/12/2023 | R1 676.00
| 05/11/2023 | R1 670.00
| 02/10/2022 | R1 630.00
| 07/09/2023 | R1 625.00
| 08/08/2023 | R1 600.00
| 07/07/2023 | R1 650.00
| 07/06/2023 | R1 500.00
| 09/05/2023 | R1 480.00
| 07/04/2023 | R1 400.00
Cell C's replyOfficial
11 Mar 2025, 14:09Thank you for the information. Our team will reach out to you and will provide clear answers to any questions you have.
Regards,
Cell C | RM
Regards,
Cell C | RM
Best regards,
Cell C's reply11 Mar 2025, 14:09
Official
Thank you for the information. Our team will reach out to you and will provide clear answers to any questions you have.
Regards,
Cell C | RM
Regards,
Cell C | RM
Best regards,
Cell C's replyOfficial
12 Mar 2025, 13:38Dear Bianca,
Thank you for reaching out to us regarding your account.
We appreciate your patience.
As per our conversation, we would like to summarize the points we discussed:
Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We’re here to help!
Regards,
Cell C | RM
Thank you for reaching out to us regarding your account.
We appreciate your patience.
As per our conversation, we would like to summarize the points we discussed:
- Our team contacted you to inform you about the outstanding balance on your account.
- We advised you to regularly check your statement or use the mobile app to stay updated on your billing details.
- You requested an account reconciliation, which we have sent to your email. Along with the reconciliation, we have also sent you the latest Cell C statement for your reference.
Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We’re here to help!
Regards,
Cell C | RM
Best regards,
Cell C's reply12 Mar 2025, 13:38
Official
Dear Bianca,
Thank you for reaching out to us regarding your account.
We appreciate your patience.
As per our conversation, we would like to summarize the points we discussed:
Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We’re here to help!
Regards,
Cell C | RM
Thank you for reaching out to us regarding your account.
We appreciate your patience.
As per our conversation, we would like to summarize the points we discussed:
- Our team contacted you to inform you about the outstanding balance on your account.
- We advised you to regularly check your statement or use the mobile app to stay updated on your billing details.
- You requested an account reconciliation, which we have sent to your email. Along with the reconciliation, we have also sent you the latest Cell C statement for your reference.
Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We’re here to help!
Regards,
Cell C | RM
Best regards,
BW
Bianca W's updateReviewer Update
13 Mar 2025, 16:38Good Day
I have not received any feedback from the finance department after our call.
I have not received any feedback from the finance department after our call.
BW
Bianca W's update13 Mar 2025, 16:38
Reviewer Update
Good Day
I have not received any feedback from the finance department after our call.
I have not received any feedback from the finance department after our call.
Cell C's replyOfficial
13 Mar 2025, 20:13Dear Bianca,
Our support team recently attempted to contact you but were unable to reach you.
Our team will attempt to contact you again the next day.
Could you kindly confirm if you have received and reviewed the account reconciliation that was sent to you? Please let us know if you have any questions or need further assistance.
Regards,
Cell C | RM
Our support team recently attempted to contact you but were unable to reach you.
Our team will attempt to contact you again the next day.
Could you kindly confirm if you have received and reviewed the account reconciliation that was sent to you? Please let us know if you have any questions or need further assistance.
Regards,
Cell C | RM
Best regards,
Cell C's reply13 Mar 2025, 20:13
Official
Dear Bianca,
Our support team recently attempted to contact you but were unable to reach you.
Our team will attempt to contact you again the next day.
Could you kindly confirm if you have received and reviewed the account reconciliation that was sent to you? Please let us know if you have any questions or need further assistance.
Regards,
Cell C | RM
Our support team recently attempted to contact you but were unable to reach you.
Our team will attempt to contact you again the next day.
Could you kindly confirm if you have received and reviewed the account reconciliation that was sent to you? Please let us know if you have any questions or need further assistance.
Regards,
Cell C | RM
Best regards,
Cell C's replyOfficial
17 Mar 2025, 12:21Dear Bianca
We're glad to inform you that your query has been successfully resolved. We hope you were able to access the recon email and find everything in order. If you have any further questions or need additional assistance, feel free to reach out.
We’d really appreciate it if you could take a moment to share your experience with us. Please use the link provided in the SMS to leave a review. Your feedback helps us improve our services.
Thank you for choosing Cell C! 🧡
Regards, Cell C | TM
We're glad to inform you that your query has been successfully resolved. We hope you were able to access the recon email and find everything in order. If you have any further questions or need additional assistance, feel free to reach out.
We’d really appreciate it if you could take a moment to share your experience with us. Please use the link provided in the SMS to leave a review. Your feedback helps us improve our services.
Thank you for choosing Cell C! 🧡
Regards, Cell C | TM
Best regards,
Cell C's reply17 Mar 2025, 12:21
Official
Dear Bianca
We're glad to inform you that your query has been successfully resolved. We hope you were able to access the recon email and find everything in order. If you have any further questions or need additional assistance, feel free to reach out.
We’d really appreciate it if you could take a moment to share your experience with us. Please use the link provided in the SMS to leave a review. Your feedback helps us improve our services.
Thank you for choosing Cell C! 🧡
Regards, Cell C | TM
We're glad to inform you that your query has been successfully resolved. We hope you were able to access the recon email and find everything in order. If you have any further questions or need additional assistance, feel free to reach out.
We’d really appreciate it if you could take a moment to share your experience with us. Please use the link provided in the SMS to leave a review. Your feedback helps us improve our services.
Thank you for choosing Cell C! 🧡
Regards, Cell C | TM
Best regards,