Why was my roaming deactivated

Called Cell C on the 12th January 2015 14:45 and asked for my international roaming to be activated from the 14th to the 28th of January 2015 she was very helpful and asked me which international service provider I wanted to use, I mentioned EE and she explained how to do it and confirmed it had been done..... I went overseas and after a few days of been in the UK i was told that I had reached my limit. My fiance contacted the manager Dudu who listened to call and she was told that my roaming was activated then deactivated, WHY???<br> <br> I want a refund on the difference that I paid and could not call my family because of deactivating my roaming. I left another service provider because of bad service and have been happy with Cell C thus far. PLEASE sort this out to avoid me ending our business relationship.<br> <br> I look forward to a resolution and I want to be compensated for calls I couldnt make and needed to use other means because of deactivating roaming for no reason.