1 reviews | Active since Feb 2016
why was my number deleted
hi,<br> I cancelled my data sim contract with CellC about a month ago, yesterday I was unable to make outgoing calls when I called CellC to enquire about this I was told that my number has been deleted because I cancelled the contract. This was not what I agreed on, I've had this number for 10years now why was it deleted? All i wanted was to cancel the contract but keep my connection with CellC even if its on prepaid, why was this not done? I am sure if you can move from contract to prepaid then surely you can do vice versa! I run a business and also was awaiting feedback on a Job interview, how am I supposed to get feedback and how are my suppliers supposed to get hold of me? I received no notification that my number would be deleted none whatsoever, All I knew is that I was cancelling my contract, surely this is a violation of my rights as a consumer. I need my number back asap, failing which I will hold Cellc accountable for any financial losses I incur. my *** number is what I have used for a decade how do you just delete that number without proper consultation etc? please re-instate or reverse the deletion of this number my temporary contact is *** or ***
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
