Why the run around and then don't pay

Two weeks, I purchased R200 CellC airtime using my phone. I did not see that it was preset to CellC and that I had to choose my network, MTN (first time user). <br> <br> So I contacted them (the consultant was all lost and could not assist and I had to request for a supervisor) and was referred to the prepaid department.I requested the airtime be loaded onto my wife's CellC number. I dropped them a follow-up mail last week and a consultant told me he would sort it shortly. Nothing after that.<br> <br> Today, after another email, I get call from a consultant (Mabori) saying that they cannot load that airtime onto my wife's number and I will not be refunded. My bank stated that since the money is already in their account, they have no authority to transfer it out although I have never received the airtime.<br> <br> I cannot understand this. They even requested my bank statement which I provided. They make you wait for more than two weeks and then refuse to pay out. <br> <br> I will not be renewing my CellC contract going forward and will port my wife's number. They will NOT be getting a cent from me going forward.