Why the contract of ********** 901 is still active

CellC why you treat your customers like this really this is disrespectful I have requested ********** 901 contract to be closed with immediate effect and keep the number active and I have logged a call with Refelwe and Palesa but the account is still active as we speak. This is unacceptable with CellC you need to fight to get things done. my contact number ********** 549