Why Should I Pay????

To the manager of this department<br> <br> I am a very disgruntled customer of CelC-*** and Ref CLC ***<br> <br> My handset Blackberry 9720 has been handed in for the fourth time to the repairs center since I've take this contract in April 2014 .The following dates: 27October 2014,21st November 2014,24th November 2014 and again on the 30th March 2015<br> <br> On the 3rd occasion I was given a refurbished phone, which is clearly someone's else S%#T.. why should I been paying full cost on my contract for a second hand device????and have been endless problems with this handset, according to the latest evaluation your technicians claim that the LCD is cracked and I need to pay R950.71 for repairs yet the phone is still under warranty and the phone was handed in good order to my knowledge without a cracked LCD.<br> <br> I need this matter to be attended to urgently, don't see why I should still pay for a phone that I hardly used for the next 12months.<br> Nobody is interested to assist me or even call back, this is the one of the many worse experiences I've had with CEL C....