Why not to bank with Cellc Insurance

<p>I booked my phone into Cellc Collenade on the 28th March this year. I submitted my claim forms to Cellc Insurance on the 12th April, I resent the claim forms on the 16th May as I was advised my claim had not been attended to. I paid my excess fee on the 1st June when I finally received details of the excess fee and received confirmation on the 8th June that my claim was authorised on their side. I contacted Cellc repairs on the 30th June to find out the progress on their side and was advised that the repair process on my device has not started as they are still awaiting confirmation from the insurance. I chose to insure my device through Cellc Insurance to prevent a delay like this. I have received no calls with progress or notification. I am disguisted in the service I have recieved. My experience with Cellc and Cellc Insurance has been that staff are always helpful when you call in, but notes are never saved to profiles and queries are never attended to. Cannot wait until my contract term is over so that I can move my 3 contracts to a more reliable network provider, and most definitely would not recommend insurance through Cellc Insurance. </p>