WHY NO Monthly Data Roll Over on my Contract?

Hello DA Please note, it was NOT a Social Media platform , but a social media consultant! An email had been sent to her yesterday and a follow up this morning regarding this matter. She had previously helped me on another Cell C issue, which she resolved in a very professional and timeous manner. I am not sure why she has not yet responded, perhaps she is away from desk on sick leave, personal leave...hence the follow up email and I had copied the manager of the PE Walmer branch where I had taken out my contract, to possible assist me with this item. THABISILE NGCOBO SOCIAL MEDIA CONSULTANT **********

Hello I had a consultant try and contact me yesterday but I could not take the call. She had left a voice mail confirming that she will try again, which did not happen. I understand that there may have been many other items that she had to get to, but why could she not leave behind a contact number so that I may return her call or even an email confirming that she tried so tat we could use that as a way of communicating for an agreed time slot to have a telephone call? Seriously people, where is thought and added value?

WHY MUST THE CUSTOMER BE CHASING YOU GUYS FOR FEEDBAC****!!!!!!! Below email sent out this morning after being promised to have feedback by Monday, 8th April by MOSES MO***ENG SOCIAL MEDIA CONSULTANT ********** 633 Document extract sent to me from Moses clearly states: - "Unused data on recurring bundles automatically rolls over while the bundle is active." Yet this is not happening! WHY! Hello Moses I am still expecting your feedback regarding our discussion this past Sunday! You were to get back to me on Monday! WHY WHY WHY does the customer need to do all the following up!!!! Why hasn’t my data been (5gig) automatically rolled over from March onto April, as per the extract below?

Still no resolution. You do not understand the new process. You are driving away your customers. You making the news a reality about the situation of Cell C in crisis! Why cant you just simply get an educated person to phone me and resolve this issue, surely there is one working at your company, just one hopefully.

Still no response, contact or courtesy call from you chaps! Absolutely ridiculous and pathetic. This was to be an easy fix in accordance with law. A correction from your end as the ***** up, and yet you stand there with your head up your ****! We try to be civil and polite and understanding, but your lack of understanding, ignorance, cooperation topped with LIES forces one to lose faith in your brand. Last communication, 23rd April, forced from the customer to get assistance is shown below, and still no feedback. Good day Please note that I have forwarded your request to my direct manager and as soon as he is available, I will make sure that he does make contact with you . Regards MOSES MO***ENG SOCIAL MEDIA CONSULTANT ********** 633 Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch www.cellc.co.za