1 reviews | Active since May 2016
Why is it so difficult to cancel a contract
<p>On 02 May I gave written notice to Cell C that I want to cancel my contract. It had expired months ago anyway. On 07 May I received a response saying that I would have to pay in full for June as well as for July, but my cotract will end on 02 July. So despite the cancellation policy stating that a customer may give 1 months notice to cancel, they force me to pay for 2 months, and give me service only for 1 month!!!!! </p> <p> </p> <p>When I complained I was told that in that case they will end the service at the end of July, to stop me from "loosing out" but that amounts to having to give 2 months notice to cancel!! I am loosing out, I have to keep paying high contract rates for 2 months, instead of just 1 month.</p> <p> </p> <p>I asked that they only charge me pro rata for 2 days (01 July and 02 July) before ending the contract on 02 July (one months after I gave notice). NO RESPONSE.</p> <p> </p> <p>I need the contract to end on 02 July, and I WILL NOT pay for the whole month of July. The most I am willing to pay is 2 days (01 and 02 July). </p> <p> </p> <p>If not sorted out I will see a lawyer and use the CPA to force Cell C to behave like a responsible corporate.,</p>
Hi Petro
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Hi Petro
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter.
Regards
Cell C | PN
