Hellopeter
Share Your Experience
JW
Jo W

1 reviews | Active since Jul 2024

09 Jul 2024, 13:26

Why is Cell C STILL billing me even tho my contract has been cancelled.

Cancelling my contract with Cell C was a complete NIGHTMARE!!!…I have called into Cell C since December 2023, January 2024, February 2024 to have my contract cancelled, What does Cell C do…instead of CANCELLING they go and renew my contract and increase payment and continue to bill me, I spoke to numerous agents – Begging and pleading to cancel, they just wouldn’t, next thing I see they double debit and I rejected/reversed the debit, Only THEN did Cell c get back to me, insisting I need to pay for something I did not request, they went and renewed my contract without my consent. This has been MONTHS of back and forth, and to this day they STILL billing me. I have requested that they lift the call of me stating I want a renewal, now all of a sudden, they cannot pick up that I cancelled in time, This is ridiculous, I have been a loyal customer, but this has left a bitter taste in my mouth, never ever will I ever go with Cell c again, This is how they make their money, by force billing and claiming money from people, then handing over to debt collectors, How on earth can a R100 month to month contract turn out that I now owe Cell c almost R800 after ONE month I reversed the double debit, NO ways, this is day light *******. I have been insisting for them to please correctify my statement and send me a Nill statement. The last agent I spoke to was SO rude and SHOUTED at me, I am shocked and disgusted in Cell C agents, NO respect or professionalism.

0
Replies (10)
JW
Jo W's update16 Jul 2024, 15:49
Reviewer Update
Today 16 July 2024 since 12:29 a Kwandiswa Luthuli from Cell C has called me 8 times, she requested ALL my emails and call logs, which i have sent her 21emails PROVING i have requested for my contract to be canceled before the month of March, she tells me she cannot see anything on the system only a June email, and no calls, i have sent her screen shots of ALL the calls i received from cellc and gave her all my numbers i called from, and still she's saying she cannot pick up those calls, so why are these calls then being recorded, my call logs SHOWS i have called and answered, yet they insist i should pay the balance because my contract has been renewed then the story changed no i was double debited because my discount fell away, then it was because i reversed payment ( which was double the amount and my contract should have been cancelled - March ) she also told me, yes my contract ended 28 March, but im still liable to pay for April and May month, as per her accounts department, why? 2min later, i get a call from VVM Cell c Debt collectors telling me an amount of R700 still needs to be paid, what part of I AM NOT GOING TO PAY Cell c's mistakes do they not get....i have CANCELLED my account in due time, i now want compensation for all this stress and black listing my name, this is beyond me and SO unprofessional, i would like a senior manager to contact me, NOT asking me for money but how THEY going to fix this!!!!!this is Rediculous!and this is what cell c is doing to pentioners and sassa grant people, MY word, this is SHOCKING!!!!
JW
Jo W's update16 Jul 2024, 16:26
Reviewer Update
Cellc Agent Kwandiswa was an absolute star, she was content, professional, and was actually willing to help squash the balance for me, she apologies for the service i received, she showed empathy and she understood what i was saying, and she really tried, BUT her accounts department has refused, so cellc is NOW saying, since the debit order was reversed ( R226 ) my account became active again, yet NOT ONE cell c agent called me to explain this, no what did cellc do, they rather go an DOUBLE debit the amount and more, without my consent, i had a R100 contract and i have told Kwandiwa, please understand my side, i was confused as ,my contract should have been closed already, with all the ****s happening in todays world, of cause i am going to reverse a payment debit that i was NOT informed about. so i eft paid in a R105 and Cellc still not happy they want R800 ??? why and how on EARTH did a R100 contract turn into a R800?i am NOT happy!!!!!
JW
Jo W's update18 Jul 2024, 10:36
Reviewer Update
This is pathetic!!!!!so i called CELLC in NUMEROUS times to cancel my contract, Cellc Double debit ( WITHOUT INFORMING ME ) i reverse my payment, and Cellc automatically re-open my account so they can continue billing me ( also WITHOUT informing me ) at first Cellc said, they double debit because my discount fell away, then they said, someone has renewed my contract ( it wasn't me, but SOMEONE DID ) NOW they saying because i reversed my payment, my account renewed itself!!!!really...this is a JOKE!
I will NOT be paying for CellC's stupidity, this is ridiculous, NOT ONE agent has contacted me to inform me about MY ACCOUNT renewing itself, they go an do there own thing, just to bill people...
There accounts department can pay this silly mistakes themselves, i WILL NOT MAKE ANY SORT OF PAYMENT, as i HAVE paid up my contract till the VERY last day,
I have thrown the sim card away in MARCH 2024, the number is already dormant, yet CELLC is still billing me....
JW
Jo W's update18 Jul 2024, 10:48
Reviewer Update
Is there any way i can attach my PROOF to show i have sent CELLC cancelation emails over and over and over again, i have also sent screenshots of the amount of times i have called in and spoke to there agents to cancel!!!!! because if i could attach these screen shots, i am pretty sure CELLC will be singing a WHOLE new diffrent tune!
as far as i no with the new laws, Cyril has implemented this year, to cancel any sort of phone contract should NOT be THIS difficult!!!!
its JULY already, and CELLC still think i am liable to pay them....i want compensation for all the stress and black listing me unfairly, i want a Manager to contact me to sort this matter out!!! i want an updated statement showing 00.00 !!!!!

JW
Jo W's update18 Jul 2024, 11:22
Reviewer Update
EXCUSE ME???? NO WAYYYYS, THIS IS A COMPLETE NONSENSE, NO I WAS NEVER EVER INFORMED, PLEASE SEND ME PROOF OF THIS!!!!THIS IS LIESS!!!!! I HAVE SENT YOU ALL MY PROOF, MY CONTRACT WAS SUPOSED TO BE CANCELLED MARCH 2024, AS I CALLED IN 20 DECEMBER 2023 , JANUARY 2024,( X2) 14TH & 27TH FEBRUARY 2024 - AND YOU TELLING ME YOU DECIDED TO CANCEL MY CONTRACT IN MAY??? FIIFOR WHAT REASON EXACTLY? IF I ASKED TO HAVE IT CANCELED IN MARCH!!!!SO WHOSE GOING TO BE PAYING FOR THAT, AS FAR AS I NO I HAVE INFORMED YOU BEFORE MARCH, SO WHY KEEP IT OPEN TILL MAY, STOP THIS LIES, I WANT PROOF!!!!! I HAVE SENT YOU ALL MY PROOF, I AM NOT LIABLE TO PAY TILL MAY, THIS IS CRAZINESSSSSS!!!!!!!!!!
JW
Jo W's update18 Jul 2024, 11:48
Reviewer Update
oh please, i want PROOF of what you telling me!!! how on EARTH does a customer request cancelation for MARCH and your agents decided for the customer when to cancel a contract, Expect communication??? this is a very first, i am NOT going to pay this outstanding amount of R800 because your agents lack communication skills and your accounting team just goes ahead and bill people!!
weird, on the 2 April, your agent called me to let me no they will be depleting my cellc number so it will no longer be existing, YET you want to come and tell me i have to PAY for April and MAY???? you must be KIDDDDDING ME!!!! thank you soooo much Bongi for contacting me and depleting my cellc number, this right here is also proof of how you people LIE!!!!!!!!!!!!!so how can you BILL me for a number that does NOT exist!!!!
Cell C
Cell C's reply22 Jul 2024, 11:57
Official
Dear Jo Williams

Our team has been attempting to contact you to no avail, please provide an alternative number and a convenient time to contact you.

Regards
Cell C | NH
JW
Jo W's update23 Jul 2024, 10:30
Reviewer Update
So on the 18 July @14:55 Cellc calls me, to let me no, they will be crediting the two months, but all they ask is for me to pay a R114 which i then agreed to and apon that, i requested PROOF of this agreement in writing, and the agent said, there statements is auto generated, so i will only get it the end of month, but that's where this matter was left, and i was ok with that!....This morning 23 July 2024 @ 10:20 i get another call, from Cellc NOW saying, no the credit was declined i am BACK to having to pay there account, THIS IS REDICULOUS, i told the agent, i NOW want the call lifted of the 18 July 2024 at 14:55 and i told her, can she see now, how Cellc is bulling me...this is UNACEPTABLE!!!!CRAZZZZZY to the MAX, just because i agreed to paying the R114 they NOW decide to cancel the credit they told me they GOING to do!!!this kind of bully is waaaaay to much, i want compensation from CELLC for all this ongoing stress and i want that call lifted!!!
Today i will be laying a formal complaint to the ombudsmen and the NCC,!!!!!!
JW
Jo W's update06 Aug 2024, 08:36
Reviewer Update
Just as i though, the nightmare continues CELLC ignores me and continues to bill me!!!
i am no DONE, i kept my word and did my part and CELLC ignores everything i have sent my proof i have sent confirmation, i asked for the calls to be lifted, and still they ignoring me and billing me,
i am sorry but i will also be ignoring CELLC now, i do not want 20 calls again as of today, because its useless, i have to repeat myself over and over for the past 8months, and they just ignore and continue doing there own thing, i also asked for proof of me giving consent to them for just deducting any amounts and reopening a contract to a number that has been depleted.,
so thank you for your pathetic service, and ignorance, but i do not want you harassing me any further for payments that i DID NOT AGREE TO! thats YOUR mistakes.
but im done, cellc wont be getting a R1 from me!!!!
JW
Jo W's update06 Aug 2024, 12:18
Reviewer Update
No unacceptable!!! and UNTRUE ( i now want proof of this ) , why is it that YOU NOT LIFTING THE calls i have requested, it is my right! why did you ask me to prove i HAVE called in and cancelled, January 2024 and Feb 2024 and i have proven this too, i no to close a contract a month prior, this is why i was so persistent BEFORE MARCH ( YOU IGNORED ME, sorry thats on you not me ) ...i have made my payment of R105 Last month, and the agreement was on the 18 July @14:55 to pay a final figure of R114 which i have done and sent proof this month, Now all of a sudden there's a another balance, NO WAYS!!!!! lift those calls, then why did i go out of my way to sending you all my proof, months you have been harassing me, and i gave you everything, listen to me now very clearly, I WILL NOT BE PAYING THAT BALANCE, because if i do this will continue, and continue...the contract cell number was depleted already, i am very sorry, but NO, you can go an lift those calls!!!!!!!!and send me a nill balance statement, or dont even bother, as of hear i too will now be ignoring you!