cC
christa C
1 reviews | Active since Sept 2016
05 Jan 2023, 13:45
Why is Cell C, lawyers phoning and sms clients, don't reply on emails when the client asked for info they don't reply.
Why is lawyers contacting us if you that is Cell C owing us the client money !!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2021 - we reported this - why is this not sorted out. We don't owe you any money. We want our refund - where is the R1000 that we paid in And what happen with the debit orders that went off ????????????????
Good day - Cell C just take debit orders from the account and we trying now for how many weeks to get our money back. Every time is just they look in to it. Now they want bank statements to show money went off - it's Cell C System the system show's they took our money and now I need to sent bank statements. NO it's not working like that. for a account that is R300 a month the already took R882 and R952 and the askes us to pay R1000 in the account. So they sitting with R2834 and the account is only R300 a month. And I asked them how many times for a statement I want to see where the R1000 is that I paid in. Yes their system shows the R882 and the R952 went off - But the don't want to show me the R1000 - so where is my extra R1000 that I've paid in ???????????????????????
I've emailed the lawyers they don't answer, they only sms and phone the whole time. I asked can we get a statement of the cell c account we want to see where is the R1000 that we paid in nobody is replying so somebody took our money !!!!!!!!!!!!!!!!!!!!!! because they don't want to show us it's on the account. The account can't be in arrears with that deposit. Cell C is owing us money. !!!!!!!!!!!!!!!!!! We don't reply on sms and calls. There is ****s so if you want a answer email us back with the info we wanted. No client will pay on a phone call anymore phone call ****s / sms ****s. The are attorneys or legal people the need to know this stuff. !!!!!!!!!!!!!!!!!!!!!!!!
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Replies (14)0
Replies (14)cC
christa C's updateReviewer Update
05 Jan 2023, 14:31We paid in R1000 - on the account - can you email me the statement that we can see the R1000 is on the account. I will check on my statement if i received the refund.
cC
christa C's update05 Jan 2023, 14:31
Reviewer Update
We paid in R1000 - on the account - can you email me the statement that we can see the R1000 is on the account. I will check on my statement if i received the refund.
cC
christa C's updateReviewer Update
05 Jan 2023, 14:33you can email the account to ***. I want to see if the R1000 that we paid in Manuel is on the account.
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christa C's update05 Jan 2023, 14:33
Reviewer Update
you can email the account to ***. I want to see if the R1000 that we paid in Manuel is on the account.
cC
christa C's updateReviewer Update
05 Jan 2023, 14:40With the popi act we not going to reply on smsse or call's from your agents. We need everything on email with a statement that showing the R1000 you did receive and we still owing R244 if the R1000 is not showing then we don't owe you any money then your bookkeepers must find the R1000 and put it on the account. If received an email or email address I will email you the proof of payment. But I need a statement of this Cell C account.
cC
christa C's update05 Jan 2023, 14:40
Reviewer Update
With the popi act we not going to reply on smsse or call's from your agents. We need everything on email with a statement that showing the R1000 you did receive and we still owing R244 if the R1000 is not showing then we don't owe you any money then your bookkeepers must find the R1000 and put it on the account. If received an email or email address I will email you the proof of payment. But I need a statement of this Cell C account.
cC
christa C's updateReviewer Update
05 Jan 2023, 15:46Thanks for the statement. our final payment on the account was R1000 when we cancel the contract. You put another R244 on the account that is incorrect. The people that was doing the cancellation told us to pay R1000 in then the account is paid up and cancelled. You can see after our R1000 payment the account is nul. You put another invoice on the account that was incorrect we did our payment for the full amount to cancel the contract and amount that was there to pay. Our account is nul and cancelled after the R1000 payment. please reversed that R244 because it was not part of our settlement. The told us R1000 and we paid it.
cC
christa C's update05 Jan 2023, 15:46
Reviewer Update
Thanks for the statement. our final payment on the account was R1000 when we cancel the contract. You put another R244 on the account that is incorrect. The people that was doing the cancellation told us to pay R1000 in then the account is paid up and cancelled. You can see after our R1000 payment the account is nul. You put another invoice on the account that was incorrect we did our payment for the full amount to cancel the contract and amount that was there to pay. Our account is nul and cancelled after the R1000 payment. please reversed that R244 because it was not part of our settlement. The told us R1000 and we paid it.
cC
christa C's updateReviewer Update
05 Jan 2023, 15:53Just sent us the banking details on email to *** - it's not right that we need to pay the R244 because we did pay the outstanding amount that Cell C requested it when we cancel the contract. You taking money from us that is not right. But we will pay it but this is not right. Sent us the banking details on email - no sms'se no phone calls confirming banking details - with the popi act we not going to take any changes for ****s. Or can we use the same account where we paid in the R1000.
cC
christa C's update05 Jan 2023, 15:53
Reviewer Update
Just sent us the banking details on email to *** - it's not right that we need to pay the R244 because we did pay the outstanding amount that Cell C requested it when we cancel the contract. You taking money from us that is not right. But we will pay it but this is not right. Sent us the banking details on email - no sms'se no phone calls confirming banking details - with the popi act we not going to take any changes for ****s. Or can we use the same account where we paid in the R1000.
cC
christa C's updateReviewer Update
05 Jan 2023, 16:16i've made the payment in the account where the R1000 was paid in. R244
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christa C's update05 Jan 2023, 16:16
Reviewer Update
i've made the payment in the account where the R1000 was paid in. R244
cC
christa C's updateReviewer Update
05 Jan 2023, 16:49I've paid today the R244 in the account where i've paid in the R1000.00 Thanks this account is now close. Can you sent my husband a letter when you received the R244 that this account is close.
cC
christa C's update05 Jan 2023, 16:49
Reviewer Update
I've paid today the R244 in the account where i've paid in the R1000.00 Thanks this account is now close. Can you sent my husband a letter when you received the R244 that this account is close.
Cell C's replyOfficial
05 Jan 2023, 17:09Noted. We will send it for allocation once received.
Regards
^TM
Regards
^TM
Cell C's reply05 Jan 2023, 17:09
Official
Noted. We will send it for allocation once received.
Regards
^TM
Regards
^TM
cC
christa C's updateReviewer Update
22 Jan 2023, 14:26Why is this people still sms my husband. the Payment is done and the account is settle.
Sort this out !!!!!!!!!!!!
Sort this out !!!!!!!!!!!!
PAYMENT NOT RECEIVED. Final reminder that if your Cell C payment is not made by close of business today to Standard Bank Acc No: ***0 , we will prepare your file to proceed with further action. CSS Tel: *** ***
cC
christa C's update22 Jan 2023, 14:26
Reviewer Update
Why is this people still sms my husband. the Payment is done and the account is settle.
Sort this out !!!!!!!!!!!!
Sort this out !!!!!!!!!!!!
PAYMENT NOT RECEIVED. Final reminder that if your Cell C payment is not made by close of business today to Standard Bank Acc No: ***0 , we will prepare your file to proceed with further action. CSS Tel: *** ***
cC
christa C's updateReviewer Update
23 Jan 2023, 14:57Thanks !
cC
christa C's update23 Jan 2023, 14:57
Reviewer Update
Thanks !
cC
christa C's updateReviewer Update
11 Feb 2023, 10:59Good Morning
Yes you can email it to ***
Yes you can email it to ***
cC
christa C's update11 Feb 2023, 10:59
Reviewer Update
Good Morning
Yes you can email it to ***
Yes you can email it to ***
Cell C's replyOfficial
11 Feb 2023, 11:53Good day
Our team will be in touch to assist with the paid up letter.
Regards
NH
Our team will be in touch to assist with the paid up letter.
Regards
NH
Cell C's reply11 Feb 2023, 11:53
Official
Good day
Our team will be in touch to assist with the paid up letter.
Regards
NH
Our team will be in touch to assist with the paid up letter.
Regards
NH
cC
christa C's updateReviewer Update
20 Mar 2023, 13:07Why is this people still sms / emailing us !!!!!!!!
They need to stop or i'm going to make a case at the police of harassing on Wednesday.
CAN WE HAVE THE PAID UP LETTER - WE DID REQUEST IT AND DIDN'T RECEIVED IT !
IF MY NAME IS BLACK LISTED FOR CELL C I'M GOING TO TAKE THIS FURTHER. I DON'T OWE CELL ANY MONEY.
Cell C Accountholder: Despite previous attempts your account remains unpaid and with no payment plan in place. Continued failure to pay may result in further action being taken against you. Contact CSS urgently on *** to discuss options available to you ***
They need to stop or i'm going to make a case at the police of harassing on Wednesday.
CAN WE HAVE THE PAID UP LETTER - WE DID REQUEST IT AND DIDN'T RECEIVED IT !
IF MY NAME IS BLACK LISTED FOR CELL C I'M GOING TO TAKE THIS FURTHER. I DON'T OWE CELL ANY MONEY.
Cell C Accountholder: Despite previous attempts your account remains unpaid and with no payment plan in place. Continued failure to pay may result in further action being taken against you. Contact CSS urgently on *** to discuss options available to you ***
cC
christa C's update20 Mar 2023, 13:07
Reviewer Update
Why is this people still sms / emailing us !!!!!!!!
They need to stop or i'm going to make a case at the police of harassing on Wednesday.
CAN WE HAVE THE PAID UP LETTER - WE DID REQUEST IT AND DIDN'T RECEIVED IT !
IF MY NAME IS BLACK LISTED FOR CELL C I'M GOING TO TAKE THIS FURTHER. I DON'T OWE CELL ANY MONEY.
Cell C Accountholder: Despite previous attempts your account remains unpaid and with no payment plan in place. Continued failure to pay may result in further action being taken against you. Contact CSS urgently on *** to discuss options available to you ***
They need to stop or i'm going to make a case at the police of harassing on Wednesday.
CAN WE HAVE THE PAID UP LETTER - WE DID REQUEST IT AND DIDN'T RECEIVED IT !
IF MY NAME IS BLACK LISTED FOR CELL C I'M GOING TO TAKE THIS FURTHER. I DON'T OWE CELL ANY MONEY.
Cell C Accountholder: Despite previous attempts your account remains unpaid and with no payment plan in place. Continued failure to pay may result in further action being taken against you. Contact CSS urgently on *** to discuss options available to you ***
Cell C's replyOfficial
20 Mar 2023, 13:21Good day,
Thank you for reaching out to us regarding your account that was paid up.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have escalated the matter to our Team and one of our Consultant will contact you to provide resolution.
Regards,
^TN
Thank you for reaching out to us regarding your account that was paid up.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have escalated the matter to our Team and one of our Consultant will contact you to provide resolution.
Regards,
^TN
Cell C's reply20 Mar 2023, 13:21
Official
Good day,
Thank you for reaching out to us regarding your account that was paid up.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have escalated the matter to our Team and one of our Consultant will contact you to provide resolution.
Regards,
^TN
Thank you for reaching out to us regarding your account that was paid up.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have escalated the matter to our Team and one of our Consultant will contact you to provide resolution.
Regards,
^TN