1 reviews | Active since Dec 2012
Why I am leaving Cell C
I have been having repeated issues with cell c over the last few months, ranging from data connection issues, call barring on my line (1 month now and still not resolved), intermittent internet cut offs, sim card issues etc.
To date, my case lodged on the 29th of January has still not been resolved. I still cant get any calls on my number. No-one can tell me why, and cell c does not bother to come back to me with answers to my queries. I've been with cell c since 2009 and now I am not being assisted with my persisting problems with my lines.
I have 3 contracts with cell c. All 3 have had issues over these months. When I call in to the customer service departments, I am assisted by untrained, *********** and unprofessional staff. They cut the calls when the customer gets irate. They ask the customer to repeat answers over and over. It seems like they are not paying attention to their work or that they dont know what they are doing. Cell c is affecting my business, my job, my livelihood.
It is unfortunate that I can no longer support this service provider as I do not consider that they are providing me with a reasonable service.This cannot continue as I am losing business as a result of this.
Thank you for reaching out to us.
We have received your query and it has been referred to our Social Media Team for assistance.
Please await their call.
^MM
Thank you for reaching out to us.
We have received your query and it has been referred to our Social Media Team for assistance.
Please await their call.
^MM
