WHY HIRE SUCH *********** STUFF!!!

I CALLED CELL C JUST A FEW MINUTES AGO TO RICA MY SIM CARD, ,THIS IS THE 4TH TIME I CALL THEM & THEY KEEP TELLING ME SOMEONE WILL CALL ME BACK FROM THE RICA DEPARTMENT, NOW WHEN I CALLED EARLIER TODAY I SPOKE TO NTOMBI WHO DID NOT EVEN ASK WHO SHE WAS TALKING TO, SHE JUST TOLD ME SHE CANNOT HELP ME AS I NEED TO GO TO THE CELL C STORE, I HAVE A CONTRACT WITH CELL C & I HAD AN UPGRADE LAST WEEK ALREADY & MY NEW SIM NEEDS TO BE REGISTERED BEFORE I CAN USE IT...I WAS GIVE A BAD ATTITUDE BY THIS NTOMBI LADY...THIS IS ********!!