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Samukeliso S

1 reviews | Active since Dec 2013

08 Nov 2016, 16:11

Why does RMCS own my number?

<p>I have had a Cell C prepaid number since 2002. I missplaced my sim card and when I attempted to do a sim swop, I was informed that my number belonges to a company called RMCS and is a contract line.</p> <p> </p> <p>I didnt sign any contract document or authorise any such change. I have been trying for over a year to have my number returned as dealing with RMCS is a total nightmare. </p> <p> </p> <p>What do I need to do to resolve this? I do not have a sim card as we speak becuase trying to get a sim swop is proving impossible.</p>

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Replies (5)
Cell C
Cell C's reply09 Nov 2016, 07:05
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply10 Nov 2016, 10:41
Official

As per communication, an email has been sent to you and a way forward was provided.

Regards

Cell C | PN

Best regards,

SS
Samukeliso S's update21 Nov 2016, 16:01
Reviewer Update

I did as instructed on the email and went to the carlton centre store with the information required. Befor even looking at my paperwork, a consultant told be that I couldntbe helped as my number has been inactive for more than 3 months.

I then tried calling the call centre where I spoke to a consultant named Benjamin, who informed me that the way forward you provided via email is impossible and its a lie that cellc can resolve my issue. He gave me an alternative number befor dismissing me.

My matter is still not resolved

SS
Samukeliso S's update24 Nov 2016, 14:18
Reviewer Update

Still no help...

Cell C
Cell C's reply25 Nov 2016, 08:42
Official

Gladys confirmed that you have been contacted and advised accordingly.

Regards

Cell C | PN

Best regards,