DT
Davhana T

1 reviews | Active since Jun 2016

05 Jun 2017, 11:44

Why does CellC charges me services while my line suspended?

<p>I have been having a cellphone contract with Cell C for the past 2 years. </p> <p>Problem: I stopped paying my line because they were failing to unsubscribing me from the Get More services. They managed to do that after 4 months and I have been charged for those four month, regardless of me having cancelled the services. I stopped paying my account in January and my line was suspended. Now my biggest problem is that, I was billed services for : January; March and April. even though my line was suspended.</p> <p> </p> <p>My Question: Why should I pay for services that I have naver Used?</p>

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Replies (1)
Cell C
Cell C's reply05 Jun 2017, 11:54
Official

Dear Mr/Ms. Tshoteli

Thank you for posting to us.

We'd like to apologise for the inconvenience caused due the delay in cancellation of the Get More service.

Our team will be calling you to assist in resolving the issue.

Regards | BM