Why Cell C, Why?
It has now been almost a month since my upgrade was processed.
I am yet to receive feedback on the billing which was to be resolved 2 working days after I logged my query.
I already foresee cell c debits my account incorrectly this month as this will go completely against what ive been sold telephonic by your consultant.
WHEN WILL THE SERVICE IMPROVE?
SHOULD I STOP ALL PAYMENTS TO CELL C UNTILL I GET THE CORRECT SERVICE OR FEEDBACK?
WHY MUST I PAY AND REWARD SUCH TERRIBLE CLIENT RELATIONS?
I have had endless headaches with Cell C, YET I AM EXPECTED TO PAY!!
WHY?!
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
19 Apr 2018, 06:03Furthermore to this I will receive a call from someone who will ask me to explain myself and the whole thing.
Well please can I ask that you go listen to the recordings like your rep said they would.
An email was apparently sent to your back office, propbably located on Mars, for them to go and listen to what your, clearly ill trained, consultant promised me over the phone.
So lets see how long this is going to take.
If no feedback or resolution is received I will go stop all payments to Cell C from my bank account
's update19 Apr 2018, 06:03
Reviewer Update
Furthermore to this I will receive a call from someone who will ask me to explain myself and the whole thing.
Well please can I ask that you go listen to the recordings like your rep said they would.
An email was apparently sent to your back office, propbably located on Mars, for them to go and listen to what your, clearly ill trained, consultant promised me over the phone.
So lets see how long this is going to take.
If no feedback or resolution is received I will go stop all payments to Cell C from my bank account
's updateReviewer Update
19 Apr 2018, 06:32Please advise by when I will get feedback... I will check on this in the hour.... UNTILL I get a resolution.
AND DO NOT CALL ME TO EXPLAIN OR "UNDERSTAND" MY ISSUE.
GO LISTEN TO YOUR RECORDINGS!!!!!
LIKE YOU SAID YOU WOULD!!!!
's update19 Apr 2018, 06:32
Reviewer Update
Please advise by when I will get feedback... I will check on this in the hour.... UNTILL I get a resolution.
AND DO NOT CALL ME TO EXPLAIN OR "UNDERSTAND" MY ISSUE.
GO LISTEN TO YOUR RECORDINGS!!!!!
LIKE YOU SAID YOU WOULD!!!!
Cell C's replyOfficial
19 Apr 2018, 07:23Good morning Marvin
We will get someone to follow up on this matter and assist. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Apr 2018, 07:23
Official
Good morning Marvin
We will get someone to follow up on this matter and assist. Do expect communication.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
19 Apr 2018, 09:08Still no feedback?
's update19 Apr 2018, 09:08
Reviewer Update
Still no feedback?