JO
Justin O

1 reviews | Active since Feb 2017

07 Feb 2017, 19:46

Why are you even a service provider.

<p>I recently changed jobs, which resulted in my salary date being changed. </p> <p> </p> <p>I missed the initial payment, and immediately contacted Cell C to inform them to debit my account. </p> <p>I was assured by 1 of the operators that the debit will be taken the next day and I also requested them to change my debit order date. </p> <p> </p> <p>No debit was processed. </p> <p>Service got suspended </p> <p>The date was not changed</p> <p>I have no way of contacting you without a phone. </p> <p> </p> <p>I find it so dis heartening to think, that such simple instructions cannot be followed. </p>

0
Replies (2)
Cell C
Cell C's reply08 Feb 2017, 07:25
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply08 Feb 2017, 10:57
Official

Theodorah has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN