KI
Karen I

1 reviews | Active since Mar 2009

20 Oct 2015, 11:50

Why am I paying for Cell C to buy out contracts!

I migrated from Vitality Mobile to a normal Cell C contract when I upgraded my handset. I was not told that I would not receive the 3 gigs of date, 200 minutes & 300 messages that I had already paid for. I was told that I would receive a credit. Only now to find out that I have lost all of my benefits that I accumulated and the credit will only be for the first 5 days of the month of October. No wonder Cell C can offer to \buy people out of their existing contracts"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908581;688493;14;2;0;1;0;0;2;NULL;NULL;NULL;15/10/20 11:31;15/10/20 9:51;machine given back;9,31E+12;managers;***;Good day all about a year ago i bought a washing machine at Lewis in kriel well the machine was very bad at first i took it back asking them to give me credit for that machine well as this machine was 12000 rand at the same time i took some other stuff by them which i never signed even for no invoice only delivery note i have been struggling with them for this past year i even called there head office which they said that they l sort it out it was never done they expect of me to pay for that machine all the time till they take it off and then give me the money back that was what was told to me during the year they called me a few times telling me that i must pay my account before they can take off the machine as i did and never taken off the the same thing again and again till the called me the one day and told me the same thing my response was i will not pay them if that machine does not come of my account since then no response my credit score is very very bad because of them i will never buy by them again each time you call them there is no manager to speak to or there's a new manager i will not recommend lewis stores to any one ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908582;914;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 11:48;15/10/20 9:51;Dishonest, dangerous sales practice;6,30E+12;;***;Several years ago I purchasesd Sharp microwave oven from the store. When the unit stopped working, several months ago, my husband opened the case to check if it was perhaps a fuse. Imagine our horror when we found the fuse had been \gyppo'ed\"" with an ordinary piece of electric wire. I wrote a detailed e-mail with pictures to Hirsch's and am still waiting for a response....<br> Yes"

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Replies (1)
Cell C
Cell C's reply20 Oct 2015, 12:05
Official
Hello karen100,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN