HE
Haroon E
1 reviews | Active since Jun 2014
25 Oct 2023, 14:47
Why advertise when you don't have stock?
Cell C advertises the Huawei Mate XS in their latest catalogue. I call them the very next day after the catalogue is released and they claim not to have stock. I try calling several branches close to me and they all say the phone is discontinued. So why advertise when you cannot deliver? Pathetic !
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
25 Oct 2023, 14:57Dear Haroon Ebrahim
Thank you for reaching out.
We're sorry to hear of the service received from us thus far. We are still awaiting stock of the device .
Regards
Cell C | NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far. We are still awaiting stock of the device .
Regards
Cell C | NH
Cell C's reply25 Oct 2023, 14:57
Official
Dear Haroon Ebrahim
Thank you for reaching out.
We're sorry to hear of the service received from us thus far. We are still awaiting stock of the device .
Regards
Cell C | NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far. We are still awaiting stock of the device .
Regards
Cell C | NH
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Haroon E's updateReviewer Update
25 Oct 2023, 15:13So, you WILL be getting it?
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Haroon E's update25 Oct 2023, 15:13
Reviewer Update
So, you WILL be getting it?
Cell C's replyOfficial
25 Oct 2023, 15:43The device was in high demand hence the's no stock. We have no ETA for the next order.
Cell C | NH
Cell C | NH
Cell C's reply25 Oct 2023, 15:43
Official
The device was in high demand hence the's no stock. We have no ETA for the next order.
Cell C | NH
Cell C | NH
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Haroon E's updateReviewer Update
25 Oct 2023, 18:30Your responses are not satisfactory. Please check your latest catalogue and you'l see the Huawei Mate XS2 advertised. This catalogue came out on 17 October. Your website also has it. There is stock in the country. Huawei has stock. Can you not 'bend over backwards' to cater for customers? Can you not make a plan??
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Haroon E's update25 Oct 2023, 18:30
Reviewer Update
Your responses are not satisfactory. Please check your latest catalogue and you'l see the Huawei Mate XS2 advertised. This catalogue came out on 17 October. Your website also has it. There is stock in the country. Huawei has stock. Can you not 'bend over backwards' to cater for customers? Can you not make a plan??
Cell C's replyOfficial
25 Oct 2023, 18:50Dear Haroon Ebrahim,
This is the feedback we have at the moment and we sincerely apologize that it does not meet your expectations.
We have sent an email to our Sales Team to inquire on the ETA.
Cell C | TN
This is the feedback we have at the moment and we sincerely apologize that it does not meet your expectations.
We have sent an email to our Sales Team to inquire on the ETA.
Cell C | TN
Cell C's reply25 Oct 2023, 18:50
Official
Dear Haroon Ebrahim,
This is the feedback we have at the moment and we sincerely apologize that it does not meet your expectations.
We have sent an email to our Sales Team to inquire on the ETA.
Cell C | TN
This is the feedback we have at the moment and we sincerely apologize that it does not meet your expectations.
We have sent an email to our Sales Team to inquire on the ETA.
Cell C | TN
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Haroon E's updateReviewer Update
26 Oct 2023, 21:14Strange how a BIG company, and a TECH company nogal, advertises something on a PRINTED catalogue AND online and then claims the phone is discontinued! Where are your 'checks and balances'? Who even oversees this company? How can you even call this an honest mistake? So, even after committing such an 'error', you cannot somehow make it up to your valued clients? Your hollow apologies mean nothing. I would REALLY like to know how and why such 'errors' occur? Who is responsible and why??
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Haroon E's update26 Oct 2023, 21:14
Reviewer Update
Strange how a BIG company, and a TECH company nogal, advertises something on a PRINTED catalogue AND online and then claims the phone is discontinued! Where are your 'checks and balances'? Who even oversees this company? How can you even call this an honest mistake? So, even after committing such an 'error', you cannot somehow make it up to your valued clients? Your hollow apologies mean nothing. I would REALLY like to know how and why such 'errors' occur? Who is responsible and why??
Cell C's replyOfficial
27 Oct 2023, 08:19Dear Haroon Ebrahim,
Unfortunately it is as we have previously advised, the device has been discountinued and there are no plans to restock.
We apologise for the inconvenience caused.
Regards
Cell C |TD
Unfortunately it is as we have previously advised, the device has been discountinued and there are no plans to restock.
We apologise for the inconvenience caused.
Regards
Cell C |TD
Cell C's reply27 Oct 2023, 08:19
Official
Dear Haroon Ebrahim,
Unfortunately it is as we have previously advised, the device has been discountinued and there are no plans to restock.
We apologise for the inconvenience caused.
Regards
Cell C |TD
Unfortunately it is as we have previously advised, the device has been discountinued and there are no plans to restock.
We apologise for the inconvenience caused.
Regards
Cell C |TD