1 reviews | Active since Apr 2011
<p>I have a 24 month contract with CellC and today I received my statement and my contract amount of R347.27, has now been increased to R363.26. I spoke to a lady named Vuyo ) who told me they send me an sms that CellC tariff are going to increase (A general sms) and that I should check my contract. So i went and checked my contract and nowhere does it say that they can increase the price with in that 24 months What is the purpose of a contract then, and shouldn't both parties agree to it. Then I called back and spoke to another lady that told me to phone head office and the phone went dead. When I call head office I don't get response. My contract is coming up for renewal and I think to reconsider renewing it. I've been with Vodacom for 14 years before going to CellC and this is my second term contract with them, not once did I ever have an amount increased with in the contract. I'm not happy and will take this further.</p>
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you before any of these charges are varied. .
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
You can also visit www.cellc.co.za/productchanges for more information.
Regards
Cell C | PN
Best regards,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you before any of these charges are varied. .
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
You can also visit www.cellc.co.za/productchanges for more information.
Regards
Cell C | PN
Best regards,
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
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