ES
Eduard S
1 reviews | Active since Mar 2009
07 Nov 2018, 15:44
Who to believe from CellC customer care
I asked the operator from Cell C customer care-less to update all cases to have resolutions communicated to me via email, when "they" phone you they are unable to answer security questions and positively identify them as CellC operators. She agreed and updated all cases I had to have them reply on email call reference ********** ********** 97. THEN someone (also unable to be vetted) from Cell C customer care phoned me stating that CellC will not send feedback to customers on email and that I have to go to a shop to be helped (Recording of that conversation can be send). Is the email communication medium then not a valid medium to communicate with CellC.
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Cell C's replyOfficial
07 Nov 2018, 16:36Good afternoon Eduard
We care and value our customers as customer satisfaction is a priority to us. Our customer care agents should be able to answer your security questions if you have been authenticated as the rightful owner of the account.
If the case was resolved then sending correspondence as confirmation should not be an issue as the mandatory steps would have been done.
We will get one of our team members to listen to the call recordings and assist accordingly.
Regards
Cell C | PN
We care and value our customers as customer satisfaction is a priority to us. Our customer care agents should be able to answer your security questions if you have been authenticated as the rightful owner of the account.
If the case was resolved then sending correspondence as confirmation should not be an issue as the mandatory steps would have been done.
We will get one of our team members to listen to the call recordings and assist accordingly.
Regards
Cell C | PN
Cell C's reply07 Nov 2018, 16:36
Official
Good afternoon Eduard
We care and value our customers as customer satisfaction is a priority to us. Our customer care agents should be able to answer your security questions if you have been authenticated as the rightful owner of the account.
If the case was resolved then sending correspondence as confirmation should not be an issue as the mandatory steps would have been done.
We will get one of our team members to listen to the call recordings and assist accordingly.
Regards
Cell C | PN
We care and value our customers as customer satisfaction is a priority to us. Our customer care agents should be able to answer your security questions if you have been authenticated as the rightful owner of the account.
If the case was resolved then sending correspondence as confirmation should not be an issue as the mandatory steps would have been done.
We will get one of our team members to listen to the call recordings and assist accordingly.
Regards
Cell C | PN