Who is fooling who vele

<p>I have had a contract for many years for which i have been paying insurance on it every month. My phone has recently been lost and when trying to claim i am informed my phone is not cover for which when i upgraded in 2015, i was informed that the phone would be covered. Now after logging in a claim a week ago C surance informs me am not covered and they can't view my premium being paid each month. Calling Cell C customer service was just as fruitless as the agent said they cant view my insurance premium on the statement meaning who the hell have i been paying for all these years? i asked for the statement to be e-mailed to me as am phoneless and gues what, the wait for the e-mail continues. One am phoneless and calling 084 143 is like hoping and praying someone would answer. Make it worst, try call c-surance and hope to get a professional, is like going to creche and hoping to find some one who can speak properly. So someone please tell me what to do as i cant take this **** no more. Lets hope i will get help rather than that automate **** of will get someone to call you. Am e-mail would be appreciated seeing that i wont have a phone anytime soon</p>