Where's the Customer Care??

Item: Cell C
Rating: 1
Author: Al R

My bundle was not loaded, chewed up my airtime. I called in and explained it to Cell C, and they said turnaround time would be 24-48 hours. Going to be approaching 4 business days now, and not a peep.

Helpful (0)

Replies (3)

Cell C's replyOfficial

13 Feb 2024, 11:58

Dear Al Ryn,

Thank you for getting in touch with Cell C.

We apologise for the service that you have experienced from our team. We will investigate the airtime usage and contact you for assistance.

Best regards,
Cell C | NZ

Best regards,

Cell C's reply13 Feb 2024, 11:58

Official

Best regards,

Al R's updateReviewer Update

13 Feb 2024, 13:11

Update: Got a call now from Moses, and he sorted it all out. Appreciate the help today and the resolution. Thank you.

Al R's update13 Feb 2024, 13:11

Reviewer Update

Update: Got a call now from Moses, and he sorted it all out. Appreciate the help today and the resolution. Thank you.

Cell C's replyOfficial

13 Feb 2024, 13:27

Awesome : )

Thank you for getting back to us with the update. We will share the sentiment with the Team.

Have a fantastic week.

Cell C | NZ

Best regards,

Cell C's reply13 Feb 2024, 13:27

Official

Awesome : )

Thank you for getting back to us with the update. We will share the sentiment with the Team.

Have a fantastic week.

Cell C | NZ

Best regards,