where's my phone?

I was contacted on 23 Oct about an upgrade... all good. Scheduled delivery for Monday. .. it didn't happen. Phoned tues and was told it was coming that day... nothing. By Friday 30th Oct I was fedup. Phoned to get tracking number. Courier referred me back to cell c who after investigation told me truck was highjacked on Monday and a new phone would need to be ordered. I phoned again on 10 Nov to follow up. Was told I need to speak to original consultant so left a message. No call received. Tried again on 18 Nov and 23 Nov. She eventually phoned back yesterday to apologise and reschedule delivery of a different phone for today (after 2pm as per my request.) Well it didn't arrive again! The courier can't help me as they need a tracking number and Cell C customer service can't help me... only upgrades who close at 5pm.<br> <br> Can somebody please tell me what is happening and when I will actually get my phone? )