Where's my cellphone?!

<p><span style="color: #555555; background-color: #ffffff;">About a month ago I took a cellphone to the cell c store in Cavendish Square to have repairs done. The guy that helped me only asked for my ID number, e-mail address and contact number. He did not assess the phone in any way and did not give me any proof that the phone was being booked in. I had only realized this after I had left the store. I called the store the next morning and spoke to a woman who explained that the proof of the phone being booked in would be e-mailed to me and I would be notified when the phone reaches the service centre, when it returns, etc. It has been a month and I have not yet received any proof of the phone being booked in, nor of any repairs being done. Every time I have called, the staff could only tell me to be patient, but offered no additional assistance. For all I know, the guy that helped me could have walked away with the phone because there is no proof of me booking the phone in. I am not sure what else could be done to resolve the matter.</span></p>