WHERE IS THE RECORDING

<p>I have recently(last week) done an upgrade on 3 lines of which 1 line i had changed to a pocket router and was offered the 2GB topup and i agreed, not long after the call i called again to cancel the 2GB package as i saw a special they have for 20GB, the consultant assured me that she had cancelled the 2GB package and processed the 20GB package.. daily i have been calling and placed on hold then put through to Retentions, Cancellations, Upgrades, Follw-ups etc etc only to be told that there is no record of me calling to change the package and no record of whoever the second lady was that accessed my profile in order to change it. So today 25-07-17 i have been on the phone for almost half the day being put through to different agents which means EXPLAINING the whole scenario all over again.. now i am told to cancel the contract and send the package back then resubmit an upgrade for the 20GB because they are unable to change the data pack on system.. NOT MY FAULT OR PROBLEM... ********** IS WHERE I CAN BE FOUND.. </p>