WHERE IS MY PHONE!!!!!

As per my previous complaint I sent back my brand new sony mobile within the first 3 days as required if any fault is found with the device.<br> I was informed that I will receive a new phone within 5 working days. This morning I phoned to follow up on the fact that I have to pay for a device I DO NOT HAVE, and was informed that they will have the phone firstly assessed which will take ANOTHER 7 working days. Only after this they will come back to me to inform me whether they will replace or fix the device. And then I have to WAIT AGAIN for them to send me a device. Meanwhile I still have to PAY for something I do NOT HAVE!<br> This level of customer service is COMPLETELY unacceptable! I played by the rule but once again Cell C changes the rule to suit them. Only to get you to renew your contract and pay them for something they are keeping you from. Seems the only way to get something out of the is a billboard. Just to bad its quite expensive.<br> The phone was returned in a perfect condition, not even used or set up fully just to find a faulty screen. But still you want to put it under a microscope just to avoid responsibility.<br> YOU DID NOT BEG ME FOR A CONTRACT, WHY SHOULD I BEG!!!<br>