KT
Karen T

1 reviews | Active since Feb 2016

23 Feb 2016, 08:37

Where is my money???

Further on my complaint of 18/2<br> I received a call from Lungi, confirming me that they will urge this case and that my credit has been put through. She also informed me that my refund will be processed and my money will be in my bank today (23/2). So, after not receiving a notification from the bank this morning, I phoned Cell C AGAIN!!!!! Only to find out that, yes, the credit has been passed, but no news on my refund. Once again the call centre agent will send an email to the back office for someone to phone me back.<br> <br> I AM LOOSING MY PATIENTS WITH THIS!!! When will I get my money?!?!? Stop making promises that you can't keep.

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Replies (1)
Cell C
Cell C's reply23 Feb 2016, 08:47
Official
Hello karendutoit,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN