WHERE IS MY AIRTIME??????

On the 24th of November I recharged my account with R70. I then dialled *147# and activated my BB service for R57. My BB was working until the next morning there was nothing. I phoned Cell C and was referred to Technical Department. The Gentleman said that I apparently activated the wrong Blackberry service and that a call should be logged and that it will take 48 hours for you to refund me so i can activate the right plan. That was the 25th of November.... Yesterday (5 days after the fact) I phoned again only to be told that there is no feedback and I had to explain my story AGAIN.... The guy said it was not a technical fault on your side and that there is no gaurentee of my money back. I was then told to phone the prepaid department and speak to the supervisor and and and..... THIS IS RIDICULOUS WHERE IS MY BB10 PLAN OR MY AIRTIME??? I HAVE NO BOUGHT MORE AIRTIME SO THAT I CAN JUST DO MY WORK... AS A CUSTOMER IT IS NOT MY JOB TO RUN AROUND AFTER CELL C.