WHERE ARE THE CONSULTANTS

I called C-Surance this morning to check up on my claim. I fail to understand why I must do the checking up since I'm the paying customer. Anyway the consultant could not even see if my claim form was submitted or not. <br> Why does the customer have to liase the information between the claims department and the repair centre? I fail to understand this. I work in short-term insurance and we handle all the information and just report to the client on the progress.<br> <br> The Cell C repairs consultant was wonderful and such a great help. he gave me better assistance than this C-Surance consultant I spoke to. Now when I try to call the call centre to see how far they are with processing my claim the phone is not being answered. Does the call centre not operate after 9am. I keep having to hold on for so long that my swak phone just hangs up. I need my phone back as my life depends on my phone. I just want to know if my claim will be paid out or not. can somebody please assist me. I'm getting tired of having to run to Hello Peter before I get any assistance.