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abdullah K

1 reviews | Active since Nov 2016

16 Jun 2017, 11:12

Whenever I load data, my airtime is used instead of data

<p>I just purchased R17 airtime + R50 airtime , I had a remainder of R8 , in total I then had R75 airtime plus I had received 150mb megadata with a balance of 2mb = 152mb balance R75.17 , my 2mb data bundle depleted and cell c took R10 airtime from my account instead of using the 150 mb , I am left with R66 airtime & 149.56mb , this is disgusting </p>

0
Replies (2)
Cell C
Cell C's reply17 Jun 2017, 06:51
Official

There must be some back ground apps running which could be the cause of this. We will get one of our data specialists to assist and provide feedback.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2017, 08:58
Official

Lungile confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN