when will it end?

so finally after 8 years of being with Cell C i want to cancel my contract due to all the trouble i have had recently. first my account was in arrears by R26.50. i pay that so today i phone again to cancel and get told i failed my security check.. WTH after all these years when i want to be done with Cell c i get told to go in to a Cell C store change my details then i can cancel. # 1: i phone in cause i dont have a way to go in to town. always have phoned. now i get this??? what is the next excuse going to be???? I WANT TO CANCEL MY CONTRACT !!!!! Is it too much to ask to be assisted instead of having to jump through all types of hoops until its too late? for example my first ussue which took 6 months to rectify

First Issue--- which has taken more than 6 months to sort out Cell C in contract breach and not delivering support on ********** 885 Good day Since 13/04/16 I have had a query opened about my contract upgrade ( ********** 885). Due to the dispute amount the call center told me if my service gets suspended I must just phone to have it reconnected. Which I have done as the issue is not being resolved and the call gets closed without feedback. Thus starts the whole process again of opening a call and it being closed without feedback. This has happend 4 times. As if last week friday my phone has been suspended again of which i cant even phone customer care from!! Since monday i have tried to get hold of Nirvana and left messages had mails sent with no feedback from her. I just phoned again and still not able to speak to someone that gives a **** about my queries???? Tell me what the hell is my next step???? Or is this just your way of saying "skrew you we don't need your support! "?? I would like to have the call recording to know who is at fault or if I'm the idiot that listen like my ass. Here is all my reference numbers excluding the very first one i logged due to the call that wasnt opened. I would appreciate some advice/information if it is not to much trouble to help me.