KB
Kyle B

1 reviews | Active since Sept 2018

31 Oct 2018, 07:13

When the sale is done, so is the service.

Cell C Fibre has given me nothing but problems for the past couple months. I called them well in advance to notify them that I am moving residence and it still hasn’t been connected, it’s been a couple months that they continue to debit my account while my WiFi is not in use, and when I called in to the help desk both times, the agents were clueless as to how their own company works, so much as incorrect operation times has been given to me, it’s ridiculous. Hands down worst aftersale service you will receive.

0
Replies (2)
Cell C
Cell C's reply31 Oct 2018, 08:32
Official
Good morning Kyle

We have escalated this matter for further assistance. Do expect communication during the course of the day. 

We apologize for the inconvenience caused. 

Regards 
Cell C | PN 

Cell C
Cell C's reply31 Oct 2018, 11:22
Official
Please be advised that Theodorah has escalated this matter to C Fibre for further assistance and feedback will be provided.
 
Regards
Cell C | PN