when a supervisor says to her agents "what does this one want "translated from sotho

<p>Zanele the agent who was assisting me today she really did not understand my question wich i fail to understand as i believe all the call centre agent must have an understanding of the products that they sell , she keeps explaing the setting procedure to check my data usage which am aware of . i cant be paying my monthly instal every month for this kind of **** service that i am getting and on top of that you tell me that my R80 airtime u dont know where it went and you cant assist , what happen to making sure customers are happy. the superisor was worse because on the back ground she stated "what does this one want " and then mute the phone on mute , so doent you think the problem is with the supervisors as well ??</p>