GP
Garth P

1 reviews | Active since Oct 2016

15 Oct 2016, 15:16

Whatsapp sucks Cell C

<p>I have this ongoing issue with whatsapp. It works for a few days and then doesn,t work for a week.</p> <p> </p> <p>I know when it is not going to work,. I try sending a whatsapp and the message shows a little grey clock. This stays like this for days on end and then suddenly changes to a red block with an exclamation mark. When you click on the red block it shows a message 'ressend message'. This i do and nothing but nothing happens.</p> <p>I phoned Cell C a while ago and they sent me Network Settings. Well this i followed to the T and guess what , not surprising, this did not resolve the whatsapp issue!!!</p> <p>Cell C and other Networks charge a fortune where other countries like Nigeria who is now considered the Economic Hub of Africa, have rates far lower than their counterparts in South Africa!!!!!</p> <p> </p> <p>Cell C, sort out the Whatsapp issues. I suspect, Networks cause these problems to force people to send normal sms's so that they can collect charges from us. It sure makes sense to me. I have had numerous people tell me that they also experience these problems with whatsapp</p>

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Replies (3)
Cell C
Cell C's reply17 Oct 2016, 07:11
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply17 Oct 2016, 09:48
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply17 Oct 2016, 15:14
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,