WHATSAPP DATA BUNDLE... MORE CELL C PROBLEMS!!!

TODAY I PURCHASED THE R5 WHATSAPP BUNDLE THEN RECEIVED SOME MUSIC OVER WHATSAPP AFTER A FEW SONGS MY NORMAL DATA BUNDLE DEPLETED. I PHONED CELL C CUSTOMER CARE AFTER A FEW TIMES EVENTUALLY GOT THROUGH SPOKE TO A LADY SHE EXPLAINED HOW THE BUNDLE WORKS, WHEN I ASKED ABOUT MUSIC BEING SENT THE CALL DISCONNECTED. I CALLED BACK AND GOT THROUGH AFTER A FEW MORE TIMES SPOKE TO ANOTHER LADY AND TOLD HER WHAT HAD HAPPENED SHE THEN SAID THE WHATSAPP BUNDLE IS 1GB DATA AND CAN ONLY BE USED FOR MESSAGING NOT DOWNLOADING I THEN TOLD HER THAT IT SAYS U CAN SEND VIDEOS AND VOICE NOTES SHE THEN SAID NO YOU CANT I TOLD HER IT SAYS SO ON THE WEBSITE SHE THEN PUT ME ON HOLD AND AFTER A WHILE THE CALL ENDED I FONED BACK AGAIN AFTER A FEW TIMES EVENTUALLY GOT PUT THROUGH BUT THE WOMAN ON THE OTHER SIDE HADN'T ACKNOWLEDGED THAT I WAS ON THE LINE AND CONTINUED TO HAVE A CONVERSATION WITH A COLLEAGUE THEN THE MECHANICAL VOICE ASKED MY PREFERRED LANGUAGE I SELECTED ENGLISH AND IT SAID ALL FURTHER ANNOUNCEMENTS WILL BE SENT TO ME IN ENGLISH.. CALL ENDED. ID LIKE TO KNOW WHAT THE HELL IS GOING ON PLEASE IV BEEN A CONTRACTED CUSTOMER FOR 2 YEARS WITH YOU GUYS!! THIS IS TERRIBLE SERVICE!!