SP
Suni P
1 reviews | Active since Apr 2011
18 Oct 2017, 08:46
WhatsApp bundle, decrease of data bundle
We all were excited of cell c excellent WhatsApp data bundle, R12 a month for 1.2GB thereabouts !! I was overjoyed even suggested to Vodacom call centre to get their management to introduce like or similar! So this morning I receive a message from cell c stating my WhatsApp bundle has depleted. Really?? 1.2GB is much and why depleted so soon. So I call cell c customer care and asked her to check how come bundle depleted so quickly. The customer care consultant wants to know if I know that the WhatsApp data bundle has decreased? I was furious!!!! I responded as to why no communiqué was received stated such!!!!! Only SMS I received was advertising the R12 WhatsApp data bundle!!! I am so livid, this is ripping the customer, really!!! If I need additional bundle I need to pay extra!!!! I am so livid....I am unemployed and the R12 WhatsApp bundle at 1.2GB was ideal for my job applications.
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Replies (4)
Cell C's replyOfficial
18 Oct 2017, 09:58The WhatsApp bundle decreased from 1.2GB to 600 MB and SMSes were sent to customers notifying customers about the changes. Please visit https://www.cellc.co.za/cellc/productchanges for more information.
As per the system, your SMS was delivered successfully on the 18th of September 2017 at 11:57 AM.
Regards
Cell C | PN
Best regards,
Cell C's reply18 Oct 2017, 09:58
Official
The WhatsApp bundle decreased from 1.2GB to 600 MB and SMSes were sent to customers notifying customers about the changes. Please visit https://www.cellc.co.za/cellc/productchanges for more information.
As per the system, your SMS was delivered successfully on the 18th of September 2017 at 11:57 AM.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
18 Oct 2017, 09:58The WhatsApp bundle decreased from 1.2GB to 600 MB and SMSes were sent to customers notifying customers about the changes. Please visit https://www.cellc.co.za/cellc/productchanges for more information.
As per the system, your SMS was delivered successfully on the 18th of September 2017 at 11:57 AM.
Regards
Cell C | PN
Best regards,
Cell C's reply18 Oct 2017, 09:58
Official
The WhatsApp bundle decreased from 1.2GB to 600 MB and SMSes were sent to customers notifying customers about the changes. Please visit https://www.cellc.co.za/cellc/productchanges for more information.
As per the system, your SMS was delivered successfully on the 18th of September 2017 at 11:57 AM.
Regards
Cell C | PN
Best regards,
SP
Suni P's updateReviewer Update
18 Oct 2017, 10:47I did receive an SMS saying changes were made, no amounts within sms and I do not have data bundle to go online/use the internet!!! . Why do you think it was convenient for me and affordable, to have the R12 WhatsApp bundle... Come Cell C, empathise with the unemployed and the man on the street!!!
SP
Suni P's update18 Oct 2017, 10:47
Reviewer Update
I did receive an SMS saying changes were made, no amounts within sms and I do not have data bundle to go online/use the internet!!! . Why do you think it was convenient for me and affordable, to have the R12 WhatsApp bundle... Come Cell C, empathise with the unemployed and the man on the street!!!
SP
Suni P's updateReviewer Update
18 Oct 2017, 11:13Please cancel my recurring/monthly Whatsapp bundle with immediate effect
SP
Suni P's update18 Oct 2017, 11:13
Reviewer Update
Please cancel my recurring/monthly Whatsapp bundle with immediate effect