Whats the hold up now????

CellC incompetence has left me frustrated. Once again I'm still waiting for the empty promises of reimbur*****t. Everyone from cellc who have handled my query have **** close to 3 months in a row. The 4ways manager denied having my bank statement though confirmed to me that he still had all my details and would personally make sure the matter is sorted. Their ***** department also denied ever receiving my bank statement, I am seriously disgusted and I will not back down until I get my money back, after my last report on this platform Skhumbuzo Ndhlovu the Post Paid Agent assured me my account would be credited within 7 days and the hold-up was my bank statement, I sent my bank statement he confirmed receiving it via mail and assured a payment would be made. I seriously don't deserve the run around I'm still losing money on data and airtime trying undo their mistake of not going through thorough security checks.