whats going on

I have a data contract and the ****le was ****** which I reported and blocked the number from cell. This past week I enquired as to the status of my contract because I wanted to cancel and the consultant advised me not to cancel when she heard the reason for cancellation and advise me that I qualified to upgrade which I accepted.<br> The ****le was delivered and I called customer care to activate and do a Sim swap, when I went home the ****le was not working I called again form home they say it is activated but according to the instruction the Sim card was not connected to the network which I told the agent and she transferred me to technical who said it's not their problem it is customer care and they always tell me it is activated and the last one told me to go to a store for a Sim swap and I went and they say i must call customer care and after those thousand calls and being transferred to technical again they tell me I'm blocked because of ITC and some question I was asked which I did not answer right and I must wait 30 days to call again, this is just not on if I'm no longer me and I was supposed to say I'm someone else I should be told so that I can know, and now I want to cncl