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NISHARA N

1 reviews | Active since May 2014

18 Dec 2015, 09:57

WHATS APP DOWNLOAD ON NOKIA LUMIA 430 DUAL SIM

After 3 months of running around and being pushed from pillar to post, on 09/12 I sent my complaint via Hello Peter. Lungi from Cell C had contacted me and advised that I once again to go the Galleria Branch to see the Microsoft Rep. I did go on 11/12/15 and I was told to wait as he is very busy. Not a problem, but when I returned an hour later I, was told the same. Due to work commitments, I could not wait any longer. After 5 failed attempts to Galleria, numerous calls to Cell C technical dept and Whats App, I now have a phone which cannot be utilised to its full potential. The running around that I have done is now equivalent to the value of this handset. I cannot afford to continuously take time off from work and not to forget the fuel costs involved after every failed attempt to Galleria. I seriously think that Cell C needs to replace this handset with another. There is a technical problem on this phone which Cell C fails to sort out and I must endure the hardship of trying to sort it out. This phone is brand new and I have not even had the opportunity to use it as yet. Very disappointed.

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Replies (1)
Cell C
Cell C's reply18 Dec 2015, 10:09
Official
Hello UNI@1,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN