What the hell is going on at CellC...???!!!!

"I'll be contacted upon delivery"...???

So basically CellC will deliver my new phone and sim...and THEN only will i be notified by CellC that it has been delivered???!!!

That's exactly what you've said.
Tell me how is that possible, when I'm the ONLY person at my house 24/7...?
Who are you going to deliver it to, if not to me...?

Poor reply CellC.
You at no point, defended the fact that "Cell C - Live Assistance online" STILL has me hanging on, at number 1 (one) in the "queue"...with no one answering me

How am i supposed to have a reference number, when the order was done online and CellC FAILED to send an email, confirming the purchase/order for a new sim&phone...???

Once you are done placing the order (online, or otherwize), with your "trusted Provider", you assume that they will send you a confirmation of your purchase/order via email or atleast have it visible as "pending" on your account with CellC, so that you will know that they are aware of the order and will process it quickly...

Why don't you ask the people that deals with the ONLINE purchases, what my reference number is...?
They ALWAYS ask you a million and one questions to verify that you are whom you say you are...so they SHOULD know of my purchase/order and what my reference number is...

Ok, so its been now exactly 7 days after i purchased the new contract/phone.
I tried to go online again waiting for someone to help me.
This time it actually said i need to wait 17:35 minutes for an agent to help me.

I waited. That time passed and i still had to wait another 10 minutes, before the system said my "form" (trying to get an online agent) is going to expire.

It then asked if i wanted CellC to contact me via email. I said yes and it redirected me to another page. That page then said "PAGE NOT FOUND"!

Wow...so how on earth are you supposed to get into contact with CellC then?

I will NOT phone them, seeing as i have to have hard proof (emails) of my conversation with them, should something go wrong!

So here is what happens when you complain about a company's terrible service...

I just now, received an sms from CellC, merely stating that "your application has been declined".

Now ive tried several times now, dialing 084 145/43, being put through to so many different departements and never getting to talk to anyone.

Each time i think ive got the correct person to speak to, the phone gets put down in my ear (my phone calls are ALL recorded).

CellC has yet to give me a VALID explination, as to why the sim and phone ive purchased from them 10 days ago...(no email from CellC, nor any calls from CellC, to state exactly what the reason is), has been declined today.

And now ontop of the above post and still NOT having a call or SMS or email from CellC...they have now started cutting my internet more and more each day. Its so bad by now, that every 5-10 minutes, the internet bombs out and my media that im trying to uploading to my DropBox for the past 3 days, i have to start all over again. And one of the files is 7GB big...majority are GB and not just MB.
Its taking so many days and my media is not uploaded yet...cuz of the internet failing all the time!!!

Before this whole situation with the new sim card and phone started...my internet was just fine.

***** that!...im reporting CellC!!!

Guess the CEO Mr Douglas Craigie Stevenson does NOT give a rats behind about his customers, cuz he most probably have no idea whats going on or he does and actually approves...

Took a big knock during the LOCKDOWN and now you are making us pay, eventhough youre NOT delivering...? Most probably renting out your "services" to Zimbabwe...right...?

Lets find out..."stay tuned"...!

Its now a month later, i did get the phone yes...but now there is a new problem.

On the 18th Dec 2020 i was quoted a total of R349 for the phone and the contract.

Come the 28th Dec 2020, suddenly i see an amount of R51.96 debited from my bank account, by CellC.

I contacted them and asked what its for. They rep**** its merely a "safe-guard" amount. They said they debit an amount, to see if the full amount will go though your bank account, when the time comes. Seriously
Seriously?!

Then now on the 15th Jan 2021 CellC debited my account, with a further R445.84 !!!

If you do your culculations right now, youll see that CellC now owes me a total amount of R148.80 !!!

Why is it that big companies like this can #uck up in things they do and still get away with it?!

Or is it just the way things work here in our lovely South Africa?!

#uck or get #ucked by the big dogs...!!!