What service ?????

<p>On tuesday the 20th of September 2016 my Cell C card stoppd working. On Wednesday we phoned 084140, they told me to get a card and do a sim swap, on thursday we phoned back told us 24 hours, Ieft it and gone in to Festival branch, we waited at the doors at 9:00, the manager only pitched up for work at 10:30 ????? So there was a problem with upgrading my husbands account. (we are under debt review, paying cell c every month). They told us that we have to pay R 150 to do sim swap after explaining its already locked with 084140.Told us to wait till monday to contact us back. So Saterday afternoon my wife phoned them (still waiting for a agent to activate the sim swap). person said they will phone us within the hour. Within an hour my wife phoned them again and the agent promised again some will phone us in two hours (Still waiting). On Sunday we received a sms that someone tried to contact us (may I add no missed call noticed on my wifes phone). She phoned them and they say the guy contact us and closed the case as we did not answer the phone. (still looking for missed called on my wifes phone). So we phoned an operator on 084140 again telling me that they will assist asking me the security questions to our debt which I have no knowledge of (my wife told the operator) and again they say I must know wait till Monday the 26/09/2016 for them to activate my account. I feel why must I pay in full this month as I did not have service for quater of it????? This service is rediculous I am at the point where I feel to tell them to take their contract and ............... and go on pay as you go with another cellular company. </p>