what more should i do

i am not having fun being on Hello Peter everyday you know :-(

I brought my phone in for repairs about 6 months ago from then my device has been going back and forth with no communication only sms’s that say my phone has been dispatched. I have been fighting for weeks now. On Thursday last week I received a call from a MOSES MOKOENA who understood by complaint and promised to put this matter to bed. He even went as far as saying I will be credited my subscription for the last 6 months and he would prefer if I get a new device for all my troubles. i have since received no feedback from Moses and Julia from CELL C DEVICE INSURANCE.

Today I get an email from Rendani (CellC protea glen) that I need to pay to have my phone fixed, 6 months ago I would have paid gladly cause I am aware of the excess fees however after being inconvenienced for 6 MONTHS WITH NO PHONE, WHILE YOU DEBIT EVERY MONTH WITH NO DEFAULTS, I STILL NEED TO PAY????????? IS THAT FAIR??????

I need this matter sorted out ASAP as I am very unhappy with the service you have offered. Let me know if you are unable to assist so I can take this matter further. I STILL SAY MY RIGHTS AS YOUR CONSUMER ARE EXTREAMLY VIOLATED.

all your calls are recorded so im sure i will be able to receive the recordings should i this matter drag on and i take the legal route.

Regards.