MJ
Masixole J

1 reviews | Active since Mar 2012

30 Nov 2016, 10:07

What is happening to my airtime??????

<p>I have complained about this in the past and it has continued happening even after I have complained about it. I bought airtime less than an hour ago and made a single 2 minute call and when I try to make a second call I have no airtime. This happens all the ******* time!!!The last time I complained about this, I was told it was data, what data?man I have no applications running on my phone!!!for what could the data been used for?There were no notifications to do updates and I know for a fact that I have no open applications. I am due for an upgrade soon and at this rate, I doubt I will even continue service with you. It has even gotten to the point that I hate buying airtime with you because I know my airtime will get used up without me placing a single call!this is just plain ridiculous </p>

0
Replies (2)
Cell C
Cell C's reply30 Nov 2016, 10:26
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply01 Dec 2016, 07:45
Official

Skhumbuzo confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN